Customer Service

 
Ordering

If you have questions concerning your web order please contact us at service@tuttlecatalog.com or call us at 855-303-7202. If you would like download and to print out an order form, click here.

Payment Options We accept American Express, Discover, MasterCard, and Visa.

Shipping Your order will be promptly and carefully packaged, insured, and shipped, usually the same or next business day. Backordered items will be shipped the same day we receive them in our warehouse. FedEx deliveries to residential addresses are Tuesday - Saturday. FedEx deliveries to business addresses are Monday -Friday. Shipping & Handling Rates

Alaska, Hawaii, Post Office Box, APO, FPO, and US Territory addresses will be shipped US Priority Mail.

Expedited Shipping Orders received by 3:30 PM ET Monday – Friday can be shipped Express for 3 Day, 2 Day, or Overnight delivery (transit times). Additional shipping charges apply. Express deliveries require a physical ship-to address, no PO Boxes.

FedEx Zone Map

Package Tracking Tracking information is available after 8 PM ET the day your order is shipped, for all packages shipped by FedEx.

Gift Wrapping Let us hand gift wrap your order in our select wrapping paper and ribbon, and ship it directly to your gift recipient. We'll enclose a gift card with your own personal message. No prices will be enclosed with your gift order. The packing slip listing the charges will mail separately to your billing address. Please note that gift wrap is a $5.00 charge per package wrapped. Some items may not be eligible for the gift wrap option.

Gift Certificate If you are undecided about a gift, we will be happy to send our Gift Certificate in an attractive gift folder and envelope, along with our current catalog, by Priority Mail. We'll also enclose a gift card with your own personal message. Click here to order a Gift Certificate.

Limited Quantities We strive to offer unique items which, by their very nature, are available in limited quantities. This may sometimes result in a backordered status. We will make every effort to inform you of an accurate delivery date when you place your order, and will not charge your credit card until your merchandise is shipped. For best delivery we suggest you order as early as possible.



Questions? Call us at
855-303-7201
(9-5 Eastern)
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